Articles
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Increase Conversions in Long Web Forms by Resolving the Accidental Back Button Activation Issue
A solution to resolve the issue of accidentally activating the browser back button through the keyboard while interacting with long web forms (that I hope becomes standard practice to implement).
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When Introducing UCD in an Organization, Technical Capability is Only Half the Story
This article is a reproduction of my chapter from the book, UX Storytellers- Connecting the Dots, edited by IATV’s Jan Jursa. Contributing authors incl. Deborah Mayhew (author of Cost-Justifying Usability) and Aaron Marcus (author of The Cross-GUI Handbook for Multiplatform UI Design).
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UI Pattern Libraries for the Enterprise- What, Why, How and the Difference From a Style Guide
A UI pattern library documents UI design patterns and defines their look, behaviour and sometimes front-end code. It can also provide specifications on templates, flows and general heuristics.
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The Official Definition(s) of Usability
The International Standards Organization (ISO) offers not one but two definitions of usability. One definition describes usability as quality of use and the other describes usability as a software quality.
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Guidelines for Aligning Data in Tables for Great Table Usability
Guidelines for aligning data in tables that will help you design tables that are quickly comprehendible through optimal alignment of data.
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The Comprehensive Cone Trees User Experience (UX) Process
A UX process, comprehensively broken down, that you can use as a basis for forming UX design processes in organizations.
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The Usability Testing Process (Diagram)- Downloaded Over 6100 Times
Here’s a simple way to understand the important steps of the usability testing process in form of a printable poster. User-contributed translations for the article and diagram available in Russian and Chinese.
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Find Usability Test Participants Easily
In this article also published at British Computer Society Interaction Specialist Group’s Usability News, I provide you with some tips to find usability test participants on you own without having to depend on other teams for it.
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Is Salesforce Communities’ Auto-Tagging Right for You? Or Should You Use a Controlled Vocabulary Instead?
SummaryThis article explores whether or not SalesForce Communities’ automatic tagging is right for your forum or not by looking at what your goals are, user behaviour towards tagging and the algorithm’s intelligence. What is Salesforce Communities’ auto-tagging? When a user posts on a forum (known as ‘discussions’ in SalesForce communities), they have the option to manually add tags. In…
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Working With Globally Distributed Teams or Clients: Tips for Effective Audio Conferences
Besides working in multicultural offices, I’ve worked with clients and internal teams spread across the globe. Here are a few simple and useful tips for participating and conducting audio conferences.