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In 1998, ABC’s Nightline news show asked IDEO to create a new shopping cart concept, considering issues such as maneuverability, shopping behavior, child safety, and maintenance cost. The resulting episode demonstrates IDEO’s design process, showing the multidisciplinary team brainstorming, researching, prototyping, and gathering user feedback on a design in order to move all the way…

Alexis talks about some of the notable paradigm shifts that are happening around technology and media and how these affect the user experience; like the web shifting from a paradigm of publishing to communicating, and from people finding content to content finding people. She discusses the implications of these changes in technology and consumer behavior…

I created the UX Bookmark a few years ago to separate the wheat from the chaff, here you will find only the best of articles, from journals, conferences and the web, that will help you evolve to being a more knowledgeable user experience practitioner. From the feedback I have received, I could not be more…

This website of mine features a wonderful collection of quotes I have gathered over the years related to usability, interaction design, typography, etc.- the whole gamut of user experience. It lets you build upon your user experience wisdom through serendipity one quote at a time. UXQuotes

Alan Siegel talks of how tax forms, credit agreements and understanding healthcare legislation can be so difficult to understand. He calls for a simple, sensible redesign, and plain English, to make legal paperwork intelligible to the rest of us. Simple language, as I have written about earlier, is something that needs to be used in…

2010 has been a good year. Besides improving products through usability testing and user research at work, I gave an expert tutorial at The India HCI/ IDID 2010 conference at IIT IDC, Mumbai in March and the book I contributed to, UX Storytellers: Connecting the dots was published in November. Most viewed content From the…

One of the world’s leading experts on choice, Sheena Iyengar talks about fundamental differences in how the idea of choice differs across different countries and cultures. Citing various interesting examples from her research spanning a more than 15 years, she explains the assumptions which inform the American view of choice and how too much choice…

John Underkoffler starts of by talking about how, around twenty five years ago, the Macintosh fundamentally changed the way people thought about computation, computers and how they used them, and that it was such a radical change that the early Macintosh development team had to write an entirely new OS from ground up for it.…

Rob Tanen begins to talk about how user researchers have historically lacked appropriate technology for studying how people use technology and the emergence of a variety of tools that can be applied to data gathering, analysis and sharing. He talks about the need for awareness and guidance in the selection and use of such research…

David Kelley, chairman of IDEO, says product design has become more about the user experience than about hardware. He shows a video of this new, broader approach, including footage from the Prada store in New York. About David Kelly David Kelly is the founder of IDEO. He helped design the first mouse, the Treo and…